These Terms and Conditions form a legally binding agreement between you (“Member”) and S30 Studio Papamoa (“we”, “us”, “our”).

By signing up for a membership, attending classes, or using our facilities, you agree to be bound by these Terms and Conditions.

• Membership provides access to S30 Studio facilities, services, and equipment based on your selected membership type.
   
• Memberships are non-transferable unless approved by management.
   
• Membership fees are subject to change with 30 days’ notice.
   

• Members must follow all studio rules and staff instructions at all times.
   
• 24/7 access (where applicable) is strictly for Members only. Sharing access is prohibited.
   
• Any misuse of facilities, equipment, or access systems may result in suspension or termination.
   

• All memberships are paid via direct debit or recurring payment systems.
   
• Payments must be kept up to date at all times.
   
• A $10 fee applies to failed or dishonoured payments.
   
• If your account falls into arrears:
   
  • Your access to the studio may be immediately suspended
     
  • You may lose access to classes and 24/7 entry
     
  • Additional admin or debt collection fees may apply
     
• Continued failure to pay may result in referral to a debt collection agency.
   

• If your membership has a minimum term, you are committed for the full duration.
   
• Early cancellation within the minimum term will incur a fee equal to 50% of the remaining balance.
   
• Early termination is only granted in exceptional circumstances (e.g. medical or relocation), at management discretion.
   

• All cancellations must be submitted in writing via email or letter. Verbal or social media requests will not be accepted.
   
• After the minimum term has ended, a 30-day notice period applies. Cancellation takes effect 30 days from the date written notice is received.
   
• The 30-day notice period must be served while your membership remains active. Suspensions, holds, or inactive periods do not count toward the notice period. Payments will continue as scheduled during this time.
   
• All outstanding payments, arrears, or failed transactions must be cleared before cancellation will be finalised.
   
• If you are still within your minimum term, cancellation is subject to the Early Cancellation terms above.
   

• Memberships may be suspended for up to 6 weeks per request.
   
• A $10 suspension fee applies.
   
• A minimum of 2 weeks’ notice is required.
   
• Extended suspensions may require medical documentation and approval.
   

• Membership transfers to another person may be approved at management discretion and incur a $49 fee.
   
• Transfers between studios may result in fee adjustments.
   

• You acknowledge that participation in fitness activities carries inherent risks, including injury, illness, or death.
   
• You agree to take full responsibility for your health and physical condition.
   
• You must inform staff of any injuries, medical conditions, or limitations before training.
   

To the fullest extent permitted by law:

• You agree that S30 Studio is not liable for any injury, loss, or damage suffered while using our facilities.
   
• You use all equipment and facilities at your own risk.
   
• You indemnify and hold harmless S30 Studio, its staff, and affiliates from any claims arising from your participation.
   

• Members under the age of 18 must have a parent or legal guardian provide written consent prior to joining.
   
• The parent/guardian agrees to these Terms and Conditions on behalf of the minor.
   
• The parent/guardian accepts full responsibility for the minor’s participation, safety, and conduct.
   

• By attending S30 Studio, you acknowledge that photos and videos may be taken during classes, events, or within the studio.
   
• These may be used for marketing, social media, and promotional purposes.
   
• If you do not wish to be included, you must notify us in writing. We will take reasonable steps to respect your request.
   

• Members must treat staff, other members, and facilities with respect at all times.
   
• Any inappropriate behaviour, damage, or breach of rules may result in immediate termination of membership without refund.
   

• By providing your contact details, you agree to receive communications from us, including updates, promotions, and service-related messages.
   
• You may opt out of marketing communications at any time.
   

Your personal information is handled in accordance with the Privacy Act 2020.

Please refer to our Privacy Policy for full details.

We reserve the right to update these Terms and Conditions at any time. Updates will be published on our website.

By signing up or attending S30 Studio, you confirm that:

• You have read and understood these Terms and Conditions
   
• You agree to be bound by them
   
• You accept full responsibility for your participation

 S30 Studio (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 2020.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with us.

We may collect the following personal information:

• Full name
   
• Contact details (email, phone number, address)
   
• Date of birth
   
• Emergency contact details
   
• Health and fitness information (e.g. injuries, goals, body scans, progress data)
   
• Membership and attendance records
   
• Payment and billing information (processed via secure third-party providers)
   
• Communication history (emails, messages, enquiries)
   
• Website and app usage data (cookies, IP address, analytics)
   

We collect your information when you:

• Sign up for a membership, trial, or promotion
   
• Complete forms on our website
   
• Use our booking platforms or mobile apps
   
• Attend classes or interact with our coaches
   
• Contact us via email, phone, or social media
   
• Engage with our website or advertising
   

We collect and use your information to:

• Provide and manage your membership
   
• Deliver coaching, training, and support services
   
• Monitor your progress and personalise your experience
   
• Process payments and manage billing
   
• Communicate with you (including updates, reminders, and promotions)
   
• Improve our services and customer experience
   
• Ensure the safety and wellbeing of members
   

As part of our services, we may collect health-related information, which is considered sensitive under New Zealand law.

• This information is collected only where necessary for your training, safety, and results
   
• By providing this information, you consent to its use for coaching and service delivery
   
• Access to this information is restricted to authorised staff only
   

We may share your information with trusted third parties where necessary, including:

• Booking and membership platforms (e.g. MindBody)
   
• Access control systems (e.g. Kisi)
   
• Payment providers and billing systems
   
• Email, SMS, and marketing platforms
   
• Professional advisors (e.g. legal, accounting)
   

We only share what is necessary and ensure appropriate safeguards are in place.

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.

Your information may be stored securely using trusted third-party systems or internal business systems.

You have the right to:

• Request access to your personal information
   
• Request correction of inaccurate or incomplete information
   

To do so, please contact us using the details below.

Our website may use cookies and tracking tools to:

• Improve user experience
   
• Analyse website performance
   
• Support marketing and advertising (e.g. Meta, Google)
   

You can disable cookies through your browser settings if preferred.

We may send you updates, offers, and promotions.

• You can opt out at any time using the unsubscribe link or by contacting us
   
• Service-related messages (such as booking confirmations or account notices) will still be sent
   

• If you are under 18, a parent or legal guardian must consent to the collection and use of your information
   
• We only collect what is necessary to provide our services safely
   

We retain personal information only as long as necessary to:

• Provide our services
   
• Meet legal and business obligations
   
• Resolve disputes and enforce agreements
   

We may update this Privacy Policy from time to time. Any updates will be published on our website.